We understand how crucial it is to have seamless access to your Track3D account for your project monitoring needs. If you're experiencing difficulty logging in, here are a few troubleshooting steps to resolve common login issues.
First-time Login
If you're logging in to Track3d.ai for the first time, you would have received an account invite via email with subject 'Thanks for signing up <First Name>!'. In some cases, if you haven't activated your account promptly, this invitation may have expired.
Solution: You can request a new invitation email by trying logging in to Track3D and requesting a new email.
If you are still unable to activate your account, please send an email to our support team at [email protected]. Let them know about the issue, and they will promptly send you a new account invitation email.
Password Reset
If you're experiencing issues with your password or have forgotten it, below is how you can regain access to your account.
Solution:
On the login page of Track3D, click on the 'Forgot Password' link (found below the login fields).
Input the email address associated with your account.
Click on the 'Reset Password' or similar button.
You should receive an email with instructions on how to reset your password. Follow these instructions, and you'll be able to set a new password and regain access to your account.
We hope this article has been helpful. If you have any questions please reach out to [email protected]