Overview
Sometimes a capture may fail during processing due to issues with lighting, camera data, capture duration, camera settings, or the selected project level.
Track3D provides an error message to help identify the possible cause and the recommended next step. Use the guide below to understand the error and determine whether the area needs to be recaptured or if further assistance is required.
Error Explanation and Next Steps
Error | What it means | Next step |
Improper Lighting | The area was too dark to process. | Recapture the area with better lighting. |
Static Data | The capture did not contain enough movement data. | Recapture the area by walking the full path. |
Short Capture Time | The capture walk was too short. | Recapture by walking a larger area. |
Corrupted Data | The captured file was corrupted and could not be processed. | Recapture the area using another camera. |
Noisy Data | The captured data was noisy or blurry. | Recapture using another camera or ensure the camera lens is clean. |
Firmware Issue | The capture could not be processed due to a camera firmware issue. | Update the camera firmware and recapture the area. |
Wrong Level | The capture was recorded on the incorrect project level. | Select the correct level in the app and recapture the area. |
Can't Be Processed | The capture could not be processed and no specific cause was identified. | Contact Track3D Support for further assistance. |
Best Practice
Before recapturing, review the error message and follow the recommended action. This helps ensure the new capture contains the required information and reduces the chances of repeated processing failures.
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